Shipping & Returns
You may return most new, unopened items within 30 days of order date for an exchange or refund. Product must be in its original condition/packaging (unopened sealed packages, in mint condition, and clean). Returned items cannot be disassembled or damaged by assembly or neglect. Used items, damaged items, and items that were not what we shipped will not qualify for a refund/credit of any sort. Our return policy does not cover manufacturer defects or product failure.
Return shipping is not provided. Shipping and/or handling charges on the original order are not refundable.
If we made a mistake and shipped you an incorrect product that does not match what you ordered, we will reship your order and provide a return label in the box for the incorrect items.
In order to process a return you need to have an RMA number. Please log into your account and request one, or contact us to receive an RMA number to process a return.
Products that are returned for a refund or exchange will be subject to a minimum of a twenty percent (20%) restocking fee. Please make sure to write your RMA number on the outside of your package when shipping your order back to us. We recommend using a shipping method that can be tracked and/or insured. Returned goods without a Return Merchandise Authorization number (RMA#) will be rejected or unconditioned. We are not responsible for any unconditioned or rejected packages.
We are not responsible for shipping costs or damages on returned items. The process of product inspection after receiving your order will take 3-5 business days.
All refunds take 3-7 business days after inspection is completed.
Special size, super precision, custom, featured, and/or special-ordered products per customer’s request are NOT returnable for any reason and items that are used, damaged, deformed or altered in any ways will NOT be accepted.
For all returns, please include a copy of the invoice which shows your name and order number along with the RMA Number.
We can ship to virtually any address in the world. Most orders are shipped out within 2 business days. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We offer USPS (Priority Mail), UPS, and DHL shipping methods. Our shipping department is closed on weekends and holidays. Expedited orders are usually shipped the same day.
When you place an order, we will estimate shipping and delivery times for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please note that these delivery dates are estimates. We are not responsible for shipments that were delivered late. We are more than happy to help you file a claim with the carrier.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
When ordering outside of United States of America, the recipient is responsible for assuring the product can be legally imported to the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient. We have no control over these charges, nor can we predict what they may be.
Customs duties, taxes and fees are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Shipments that are returned to us by the carrier can be reshipped or refunded. The original shipping charge on the order is nonrefundable. There will be an additional shipping charge to reship your order to the corrected address.
The UPS does not deliver to PO Boxes. You must provide a physical address when selecting a UPS shipping method. If you need your order delivered to a PO Box, please select a USPS shipping method. If you provide us with a PO Box address and a UPS shipping method we will either ship your order out with the USPS or contact you to provide a physical address.
UPS' expedited services such as Next Day Air or Second Day Air are delivered on business days. For example, if you select Next Day Air and your order ships on Friday, you would receive it on Monday. Saturday delivery is an optional service which has an additional charge. Please contact us before placing an order if you need your order delivered on a Saturday. The checkout will not give you a Saturday delivery option and the rate you see during checkout does not reflect Saturday delivery.
Due to the UPS "relaxed commit times" policy, we can no longer guarantee that your order will be delivered in the shipping method's usual time frame. If your order arrives late, please file a claim with the UPS. We will do our best to assist you but we cannot guarantee that you will be reimbursed by the UPS. Shipping charges are not refundable if the UPS does not provide a reimbursement.
We only offer Priority Mail from the USPS. This shipping method has size and weight constraints and is not available for all orders. The usual shipping time is 2-3 business days. This shipping method is only insured for a certain amount. Additional insurance may be available during checkout. If your order total exceeds the total insured amount, it cannot be refunded. If there are any issues with your shipment please contact us and we will do our best to assist you.
This shipping method is for our international clients. Please note that you are not charged for any importation fees. All importation fees must be paid by you. We cannot predict what these charges may be.